Support Center

Getting Started 6

• Setting up your account
• Getting Started Guide
• Dashboard
• Why can't I access my Chain of Custody, Bottle Orders, Lab Reports, or Invoices?
• Creating an account

See all 6 articles

Chain of Custody 2

• Save a chain of custody as a draft
• Viewing, editing, and creating chains of custody

Chain of Custody Templates 4

• Create a chain of custody from a template
• Create a Chain of Custody Template
• Delete a chain of custody template
• Edit a chain of custody template

Lab Reports 3

• Checking report status
• Download lab reports
• Report options

Bottle Orders 2

• Save a bottle order as a draft
• Viewing, editing, and creating bottle orders

Invoices 2

• Invoice payment status
• Making a payment

User management 10

• Delete a portal invitation
• Delete user from your company
• Difference between All and Owner permissions
• Edit a user's permissions
• How do I invite a user to MySPL?

See all 10 articles

Account management 6

• Adding credit card payment type
• Forgot my password
• How do I change my email address for MySPL?
• Switch to my other company in the portal
• Track my portal activity

See all 6 articles

Sampling and Shipping 12

• Why do Legionella samples need to be shipped overnight? Why is the hold time up to 2 days? ‎
• What should a client do if they can’t get to a FedEx or shipping location the same day as collection?
• What is the shelf life of the sampling bottle and can clients use their own bottles to sample?
• What are the holding times for the tests SPL offers?
• When should swabs be used?

See all 12 articles

Testing and Reporting 8

• What method is used for Legionella culture?
• What is our typical limit of detection for Legionella?
• With regard to your APB-BART kits, can you list the major APB genera that you can assure the kit will detect (i.e. reference strains)?
• Why do I not always receive a preliminary report?
• What do pending results mean?

See all 8 articles