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Getting Started Guide
Why can't I access my Chain of Custody, Bottle Orders, Lab Reports, or Invoices?
Creating an account
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Chain of Custody
Save a chain of custody as a draft
Viewing, editing, and creating chains of custody
Chain of Custody Templates
Create a chain of custody from a template
Create a Chain of Custody Template
Delete a chain of custody template
Edit a chain of custody template
Checking report status
Download lab reports
Save a bottle order as a draft
Viewing, editing, and creating bottle orders
Invoice payment status
Making a payment
Delete a portal invitation
Delete user from your company
Difference between All and Owner permissions
Edit a user's permissions
How do I invite a user to MySPL?
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Adding credit card payment type
Forgot my password
How do I change my email address for MySPL?
Switch to my other company in the portal
Track my portal activity
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Sampling and Shipping
Why do Legionella samples need to be shipped overnight? Why is the hold time up to 2 days?
What should a client do if they can’t get to a FedEx or shipping location the same day as collection?
What is the shelf life of the sampling bottle and can clients use their own bottles to sample?
What are the holding times for the tests SPL offers?
When should swabs be used?
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Testing and Reporting
What method is used for Legionella culture?
What is our typical limit of detection for Legionella?
With regard to your APB-BART kits, can you list the major APB genera that you can assure the kit will detect (i.e. reference strains)?
Why do I not always receive a preliminary report?
What do pending results mean?
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